Terms of service

The preview

1. By typing your @ you allow us to read your public Instagram profile ONCE (name, bio, links, photos and recent posts) to create your website preview. We never ask for your password or sign in with your account. With that same permission we read your link page (Linktree or similar), your website and your menu (PDF too) ONCE to build your website with what you already published there: WhatsApp, address, opening hours, menu with prices, bookings and photos of your place. We identify ourselves as NexiLabs, never sign in, and read them even if those pages do not accept robots in general, because you, as their owner, allow us to. Any other page is read only if the site allows it.
2. We copy your photos to our storage so your website does not depend on Instagram links. They are only used for your website.
3. We use artificial intelligence to suggest your industry, describe your photos and write texts from what you already published. We never make up data: you fill in what is missing.
4. If you upload your data by hand, you confirm you have the right to use that logo and those photos.
5. You can ask us to delete your preview and your photos at any time. If you do not create your website, it is deleted automatically after 30 days without use.
6. Using your name and city, we look up your business once on Google Maps to fill in the address, phone or hours missing from your Instagram. We show you what we found and you decide if it is your business: if you say no, we remove it. We never use Google reviews or ratings.

Who can request the website

By requesting a website you declare that you own the Instagram profile or the business, or are authorized by its owner, and that you have the right to use the texts, photos, logos and trademarks it contains. Otherwise NexiLabs may unpublish the website and delete the preview.

Free plan

Your free website is published at a tuweb.app address, shows up on Google and carries the “Made with tuweb.app” badge in the footer, which cannot be removed on this plan. You get one free website per account. When you create it we give you a few days of Pro; when they end, your website drops to the free plan on its own and nothing is deleted. The Free plan has no cost and no guarantee of any kind: NexiLabs may change its conditions, limit it or withdraw it at any time. NexiLabs may also take down a free website, without prior notice, if it is a scam, has prohibited content or breaches these terms.

What you pay with Pro

The Pro plan removes the badge and adds a store, Edit with AI, unlimited changes and the connection of your own domain. You choose yearly or monthly Pro, at the prices you see before paying. The monthly plan is charged automatically every month to your card until you cancel it in My plan; once cancelled no further charges are made and your website stays on Pro until the end of the month you already paid. The yearly plan is not charged automatically: we remind you before it expires and you renew it yourself from My plan with “Renew now”. If a payment fails or you don’t renew, after 7 days past due your website drops to the free plan: it stays online with the badge, is not deleted and, if you pay, goes back to Pro just as it was. Your own domain is bought separately, only with Pro, every year, at that day’s price. Payments are processed by Mercado Pago (or Wompi, if that is the gateway shown when you pay).

Publishing and review

Your free website goes live as soon as you create it. Pro websites are reviewed by a person at NexiLabs within 7 days; if one has not been reviewed by then, it is automatically unpublished until it is reviewed. NexiLabs may also unpublish any website, free or Pro, if the content is illegal, misleading or infringes third-party rights.

Refunds

The most NexiLabs refunds, for any reason, is the money you paid for the affected service. If your website cannot be published or maintained due to a cause attributable to NexiLabs, we refund that amount, or the proportional part of the paid time you did not get to use, and nothing more. There is no refund if the website is unpublished for breaching these terms, if you change your mind after it goes live, or for a domain already registered in your name (the registrar does not refund it). If you cancel or do not renew a Pro plan you already paid (monthly or yearly), the remaining time is not refunded. If your website is unpublished because NexiLabs did not review it in time, it is published again once reviewed, at no cost. Since the service starts as soon as you pay and with your consent, the right of withdrawal does not apply (Colombian Law 1480 of 2011, art. 47).

Domain and hosting

Your own domain only works with the Pro plan. It is bought separately from My plan, once your website is already published, in your name as the holder, paid every year at that day’s price, and NexiLabs manages it. Hosting is included in your plan, free or Pro. If your Pro stops being paid, your website drops to the free plan, the domain stops showing it and stays yours until it expires.

Your content

You are responsible for the texts, photos and data on your website, including what you change with the editor. We never publish figures, testimonials or data you did not provide.

Texts written with artificial intelligence

Part of your website is written or translated by an artificial intelligence based on what you published, and it can make mistakes. Review the texts, details, prices, opening hours and translations before publishing and every time you change your website: by publishing it you confirm they are correct. NexiLabs is not liable for content errors you did not correct.

Your sales, bookings and messages

If you use the shop, bookings, forms or payment links, the business is yours: you sell, charge, deliver, invoice and answer for warranties, returns, taxes and customer service. NexiLabs only provides the tool: it is not a party to those sales and is not liable for them, nor for orders, payments, bookings or messages that do not arrive because of a technical failure.

You are responsible for your website and your business

NexiLabs only builds and hosts the website: it takes no part in your business and is not responsible for your products, services, prices, promotions or promises to your customers, nor for how you use the website. If anyone makes a claim against NexiLabs over your website content, third-party photos, trademarks or data, or what you offer on it, you are responsible and hold NexiLabs harmless: you bear the resulting costs, fines, legal fees and damages.

Unpublishing without notice

NexiLabs may unpublish, suspend or delete a website without prior notice if its content is illegal, misleading or offensive, infringes third-party rights, puts the platform or other people at risk, breaches these terms, or an authority requests it. In those cases there is no refund.

Failures, outages and attacks

The service is provided as is and as available: NexiLabs does not guarantee that the website will always work without interruptions or errors. NexiLabs is not liable for internet, network or server failures or outages; failures of third-party providers (Cloudflare, domain registrars, payment gateways, Instagram, Google, artificial intelligence providers and others); cyberattacks, viruses, unauthorized access or data loss; or force majeure or acts of God (power cuts, disasters, pandemics, strikes, wars or decisions by authorities). In those cases we will do what is reasonable to restore the service and, if that is not possible, we only refund what you paid for it.

Limitation of liability

NexiLabs is not liable for indirect damages or lost profits: sales, customers, revenue, data, opportunities or reputation you may lose, nor for damages suffered by you or third parties from using or being unable to use your website, nor because the service changes or ends. In any case and for any cause, the total liability of NexiLabs is limited to refunding the money you paid for the affected service in the last 12 months; we do not pay additional damages, fines or compensation. Your relationship is only with NexiLabs: you may not bring personal claims against its partners, directors, employees or contractors. This limit applies to the fullest extent permitted by Colombian law, which does not allow excluding liability for wilful misconduct or gross negligence.

Keep your own copies

Always keep a copy of your texts, photos, videos and logos. NexiLabs makes backups but does not guarantee they can always be restored.

The service may end at any time

tuweb.app is a growing project and may not continue. NexiLabs may suspend or end the service, in whole or in part (for example, the Free plan or a feature), at any time and for any reason, including lack of resources or funding, the project not being viable, changes by its providers or a decision by an authority. We will notify you at your account email as far in advance as possible; we aim for at least 15 days, unless a cause beyond NexiLabs’ control prevents it. From the notice, automatic charges stop, you can ask us for a copy of your texts and photos, and we give you what you need to move your own domain to another provider (it is still yours). If you have a paid Pro plan, we refund only the proportional part of the time you will not get to use; the Free plan gives no right to a refund or compensation. Apart from that refund, the end of the service does not give rise to compensation, fines or damages payable by NexiLabs. When the notice period ends your website goes offline and we delete your data, except what the law requires us to keep.

Notices by email

NexiLabs notices (changes, charges, expirations, suspension or end of the service) are sent to your account email and are considered delivered on the day they are sent. Keep that email up to date and also check your spam folder: if the address no longer exists or you do not read it, the notice is still valid.

Changes to the service and these terms

NexiLabs may change, improve or remove features, designs, plans, future prices and providers, and update these terms. We publish changes on this page and email you about the ones that affect you; if you keep using the service, you accept them. If you disagree, you can cancel your plan from My plan. A price change never affects a period you already paid for.

Transfer of the service

NexiLabs may transfer the service and these terms to another company (for example, if it sells or hands over the project), notifying you by email. That company keeps your website under these same conditions; if you disagree, you can cancel your plan.

Governing law and claims

These terms are governed by the laws of Colombia. Before any claim or lawsuit, write to us to seek a direct settlement for 30 days. If any part of these terms is found invalid, the rest remains in force.

Your data

We process your data according to our privacy policy, which you also accept by using the service.

Adult websites (18+)

If your website is for adult content (for example, to link to your OnlyFans, Fansly, Fanvue or Privacy profiles or your independent webcam channel), these rules apply in addition to the above. You accept them one by one before paying.

1. You must be over 18. NexiLabs verifies your age in the review, before publishing your website; we don't keep copies of your ID.
2. Your website always uses your own domain (bought with us or one you already have). It is never published on a tuweb.app address and never appears on the tuweb.app page, examples or galleries.
3. Unlike other websites, yours is not published when you pay: a person at NexiLabs reviews it first (7 days at most). If we don't approve it, we refund your payment.
4. Your website is a presentation page with links to your platforms: it can't contain nudity or explicit sexual content, sell content or take payments. We check photos with an automatic system and a person; the ones that don't comply are not published.
5. We don't accept websites for in-person sexual services (escorts, meetings, dates, home or hourly services), webcam studios or agencies that recruit models, or AI-generated images of real people without their consent. If a text or link on your website mentions it, it isn't published.
6. Everyone who appears on your website must be over 18 and have given their consent. Nothing suggesting the involvement of minors is allowed (school uniforms, "teen" and similar).
7. If we see signs of minors or exploitation, we unpublish the website without notice and report it to the authorities (Colombian Law 679 of 2001, art. 8).
8. Creating adult content is sensitive data (Colombian Law 1581 of 2012). We process it only to create, publish and maintain your website, with your explicit authorization. We recommend using your stage name, without a personal address or phone number.
9. Instagram and other networks may restrict accounts that link to adult content. NexiLabs is not responsible for those restrictions.
10. Your website has an age notice, the family-filter label and a "Report content" link in the footer. Anyone can write to us to report a website.